David C. Streicher
Registered: 1430786586 Posts: 2
Reply with quote #1
I have a nearly new Dramm revolver spray nozzle that won't shut off and leaks while it is spraying. Why is Dramm unwilling to replace its defective products? Other vendors will do this.
David Streicher, Portland, Oregon Attached Images
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Reply with quote #2
Good morning David, Thank you for contacting the Dramm customer service department. First, I would like to take this opportunity to apologize for any inconveniences this malfunctioning Nozzle may have caused you. Dramm offers a lifetime warranty on our retail products against material defects and workmanship with average usage in a non commercial setting. Can you please submit a picture of your non functioning nozzle to firstname.lastname@example.org, if you did submit a picture on this forum I am unable to view it. We have a newly designed option available and would be glad to send you a Revolution. Thank you for being a valued Dramm customer, wishing you a wonderful day! Colinda Behnke Dramm Corporation
Registered: 1525396017 Posts: 1
Reply with quote #3
I have a green one that is 2-3 years old and have the same problem. It won't shut off.
Registered: 1333131082 Posts: 11
Reply with quote #4
Sorry for the late reply, thank you for contacting Dramm about your concern. Dramm does honour a Lifetime warranty against manufacturing defects on the tool that may have caused it to malfunction. Please email a photo of your revolver to email@example.com showing the defect, Colinda will be happy to help you going forward. Thank you for being a valued Dramm customer. Kind Regards; Andrew Damm Dramm Corporation